Billing Terms & Conditions

Welcome to Citrine Footwear Ltd

At Citrine Footwear Ltd, we are committed to providing a secure, transparent, and reliable payment experience for every customer. These Billing Terms & Conditions explain how payments are processed and how billing information is handled when you place an order through our website.

By completing a purchase, you agree to the terms outlined below.

1. Currency and Checkout

All prices displayed on our website are shown in British Pounds Sterling (GBP £).

Before completing your purchase, you will be presented with a clear summary of your order, including:

Product price
Applicable shipping charges
Taxes or VAT where required by law
Final order total

We do not apply hidden fees or unexpected charges during checkout.

2. Accepted Payment Methods

We work with trusted and secure payment providers to process transactions safely.

Depending on availability, customers may pay using:

Visa
Mastercard
American Express
Maestro
PayPal
Apple Pay
Google Pay
Shop Pay
Other payment methods displayed during checkout

Available payment options may vary depending on location and device.

3. Secure Payment Processing

Protecting customer payment information is one of our priorities.

Our website uses modern security technologies, including encrypted connections, to help safeguard payment information during transmission.

Payments are processed through trusted third-party payment gateways that comply with recognised security standards.

Citrine Footwear Ltd does not store customers' complete credit or debit card details on its own systems.

4. Order Confirmation and Processing

Once your payment has been successfully authorised, you will receive an order confirmation email containing your purchase details.

Orders are generally processed within 1–2 business days (Monday to Friday), excluding public holidays.

Orders placed outside normal business hours may begin processing on the next business day.

5. Billing Information Accuracy

Customers are responsible for providing complete and accurate billing information during checkout.

Incorrect or incomplete billing details may result in payment delays, verification requests, or cancellation of the order if payment cannot be successfully processed.

6. Payment Verification and Fraud Prevention

To help protect our customers and maintain a secure shopping environment, certain transactions may be reviewed before shipment.

Where necessary, we may:

Verify payment information
Request additional order confirmation
Contact the customer for identity verification
Cancel orders that appear fraudulent or violate applicable laws or store policies