Privacy policy

At Citrine Footwear Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect information such as:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information required to complete your purchase

  • Order history and purchase details

Technical Information

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Date and time of access

  • Website usage statistics

This information helps us improve website performance and provide a better shopping experience.

How We Use Your Information

Your personal information may be used to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Respond to enquiries and provide customer support

  • Send order confirmations and delivery updates

  • Improve our website, products, and services

  • Detect and prevent fraudulent activity

  • Comply with legal and regulatory obligations

  • Send promotional communications where you have chosen to receive them

Payment Security

For your protection, payment transactions are processed through secure third-party payment providers.

Citrine Footwear Ltd does not store your complete credit or debit card details on its own systems.

Cookies

Our website uses cookies and similar technologies to improve functionality, remember customer preferences, analyze website performance, and enhance your browsing experience.

You may manage or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

Information may be shared only with trusted service providers when necessary to operate our business, including:

  • Payment processors

  • Shipping and delivery partners

  • Website hosting providers

  • Fraud prevention services

  • Customer support providers

These partners receive only the information required to perform their services and are expected to protect your information appropriately.

Data Security

We use reasonable administrative, technical, and organisational measures to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to maintain strong security standards, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices or content of those websites and encourage users to review their respective privacy policies.

Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information

  • Correct inaccurate information

  • Request deletion of your personal data

  • Object to certain processing activities

  • Withdraw marketing consent at any time

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website is intended for general audiences and is not directed toward children.

We do not knowingly collect personal information from individuals below the age permitted under applicable law. If such information is identified, appropriate steps will be taken to remove it.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business operations, legal requirements, or industry practices.

Any updates will be published on this page with the revised effective date.

Contact Information

Business Name: Citrine Footwear Ltd

Company number : 09248184

Address:

Unit B, 50 Derby Street, Manchester, England, M8 8HF,United Kingdom

Phone: +44 161 839 9888

Email: support@citrinefootwearltd.co.uk

Business Hours(GMT+00:00)

Monday – Friday: 9:30 AM – 6:00 PM
Saturday: Closed
Sunday: 11:30 AM – 3:00 PM

If you have any questions about this Privacy Policy or how your information is handled, please contact our customer support team using the details above.