Payment policy
At Citrine Footwear Ltd, we are committed to providing a secure, transparent, and convenient payment experience for all customers. This Payment Policy explains how payments are processed when purchasing products from our website.
By placing an order with us, you agree to the terms outlined in this Payment Policy.
Accepted Payment Methods
At Citrine Footwear Ltd, we offer secure and convenient payment options to ensure a safe shopping experience.
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express (Amex)
- Discover
- Diners Club International
- UnionPay
- JCB (Japan Credit Bureau)
- Maestro
Available payment options may vary based on your location and device.
Payment Processing
All payments must be successfully authorized before an order can be processed or dispatched.
Once payment has been confirmed, you will receive an order confirmation email containing details of your purchase.
If payment authorization fails or is declined, your order will not be processed until successful payment is received.
Currency
All prices displayed on our website are shown in British Pounds Sterling (GBP £) unless otherwise stated.
Any currency conversion charges applied by your bank or payment provider are the responsibility of the customer.
Payment Security
Your payment security is important to us.
All payment transactions are processed through encrypted and secure third-party payment gateways that comply with industry security standards.
Citrine Footwear Ltd does not store your complete credit or debit card information on its own servers.
Fraud Prevention
To protect our customers and business, certain orders may be subject to additional verification before shipment.
If further verification is required, our customer support team may contact you using the information provided during checkout.
We reserve the right to refuse or cancel any transaction that appears suspicious or violates applicable laws or our store policies.
Pricing Accuracy
We make every effort to ensure that product prices displayed on our website are accurate.
However, in the event of an obvious pricing error or technical issue, we reserve the right to cancel the affected order and issue a full refund if payment has already been collected.
Taxes
Applicable taxes, where required by law, will be calculated and displayed during checkout before payment is completed.
Customers will always have the opportunity to review the final order total before confirming payment.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your bank or payment provider. Please refer to our Return & Refund Policy for additional details.
Contact Information
Business Name: Citrine Footwear Ltd
Registered Address:
Unit 3, 50 Derby St
Cheetham Hill
Manchester M8 8HF
United Kingdom
Phone: +44 161 839 9888
Email: support@citrinefootwearltd.co.uk
Business Hours(GMT+00:00)
Monday – Friday: 9:30 AM – 6:00 PM
Saturday: Closed
Sunday: 11:30 AM – 3:00 PM
If you have any questions regarding payments or billing, please contact our customer support team. We are committed to providing a secure and transparent shopping experience for every customer.