Terms of service

These Terms of Service govern your access to and use of the website, products, and services provided by Citrine Footwear Ltd. By accessing our website or placing an order, you agree to be bound by these terms.

If you do not agree with any part of these Terms of Service, please do not use our website.

Eligibility

By using our website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction or that you have obtained permission from a parent or legal guardian where required.

Products and Services

Citrine Footwear Ltd offers products including, but not limited to:

Brogue Shoes
Shoe Laces
Shoe Soles
Socks

We make every reasonable effort to ensure that product descriptions, images, specifications, and prices are accurate. However, minor differences in colour or appearance may occur due to individual device settings and photography.

Pricing and Payment

All prices displayed on our website are listed in the applicable currency and may be updated without prior notice.

Payment must be completed before an order is processed and dispatched.

Transactions are handled through secure third-party payment providers. Citrine Footwear Ltd does not store full payment card details on its own systems.

Order Acceptance

After placing an order, you will receive an order confirmation email acknowledging receipt of your purchase request.

We reserve the right to refuse, cancel, or limit any order if we believe it involves fraud, unauthorized activity, pricing errors, stock availability issues, or violations of these Terms of Service.

Shipping

Orders are processed and delivered in accordance with our published Shipping Policy.

Estimated delivery times are provided for guidance only and may be affected by circumstances outside our control, including courier delays, weather conditions, or public holidays.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order to understand eligibility requirements and procedures.

Customer Responsibilities

Customers are responsible for providing accurate billing and delivery information when placing an order.

Citrine Footwear Ltd cannot be held responsible for delays or failed deliveries resulting from incorrect information supplied by the customer.

Intellectual Property

All website content, including logos, trademarks, text, graphics, images, product descriptions, layouts, and design elements, remains the property of Citrine Footwear Ltd or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Acceptable Use

Users must not:

Use the website for unlawful or fraudulent purposes.
Attempt unauthorized access to our systems or data.
Distribute malware, viruses, or malicious software.
Interfere with the operation or security of the website.
Misrepresent their identity or provide false information.
Violate any applicable laws or regulations while using our services.

Failure to comply may result in suspension of access or legal action where appropriate.

Third-Party Services

Certain functions of our website may rely on third-party service providers, including payment processors and delivery companies.

Citrine Footwear Ltd is not responsible for the policies or practices of independent third-party websites or services.

Limitation of Liability

To the fullest extent permitted by applicable law, Citrine Footwear Ltd shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

Changes to These Terms

We may revise these Terms of Service from time to time to reflect operational, legal, or regulatory changes.

The latest version will always be available on this page, and continued use of the website following any update constitutes acceptance of the revised Terms.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of the United Kingdom.