Shipping policy
Thank you for choosing Citrine Footwear Ltd. We are committed to providing a reliable and transparent shopping experience for every customer. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
Order Processing
Orders are processed within 1–2 business days (Monday to Friday) after successful payment confirmation.
Orders placed after 12:00 PM (GMT+00:00) on weekends, or on public holidays will be processed on the next available business day.
Once your order has been dispatched, you will receive an email containing your shipment confirmation and tracking information, where available.
Shipping Destination
At present, Citrine Footwear Ltd ships exclusively within the United Kingdom.
We do not currently offer international shipping outside the UK.
Estimated Delivery Time
After dispatch, orders are typically delivered within 2–4 business days.
Delivery estimates are provided as guidance only and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Charges
We do not charge shipping fees. All eligible orders include free shipping.
Shipping Partners
Citrine Footwear Ltd, works with trusted courier partners, including:
- HL Express
- UPS
- FedExD
Tracking Information
When available, tracking details will be provided once your order has been shipped, allowing you to monitor the progress of your delivery.
If you have any questions regarding your shipment, our customer support team will be happy to assist you.
Delivery Address
Please ensure that all delivery information entered during checkout is accurate and complete.
Citrine Footwear Ltd cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.
If you need to request a change to your shipping address, please contact us within 24 hours of placing your order.
Damaged or Lost Shipments
If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible.
Where applicable, we may request photographs of the package or product to help investigate the issue with the delivery provider and provide an appropriate resolution.
Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, cancellation is no longer possible. In such cases, customers should refer to our Return & Refund Policy for available options.
Contact Information
Business Name: Citrine Footwear Ltd
Company number : 09248184
Address:
Unit B, 50 Derby Street, Manchester, England, M8 8HF,United Kingdom
Phone: +44 161 839 9888
Email: support@citrinefootwearltd.co.uk
Business Hours(GMT+00:00)
Monday – Friday: 9:30 AM – 6:00 PM
Saturday: Closed
Sunday: 11:30 AM – 3:00 PM
We appreciate your trust in Citrine Footwear Ltd and remain committed to providing dependable service and a smooth delivery experience for all customers.
.