FAQ

1. What products do you sell?

Citrine Footwear Ltd offers a carefully selected range of footwear and shoe accessories, including dress shoes, casual footwear, insoles, shoe laces, socks, shoe care products, and other everyday footwear essentials.

2. Where are you based?

We are a UK-based online retailer.

Business Address:

Unit B, 50 Derby Street, Manchester, England, M8 8HF,United Kingdom

3. How can I contact your customer support team?

You can contact us using any of the following methods:

Email: support@citrinefootwearltd.co.uk

Phone: +44 161 839 9888

Our support team is happy to assist with product enquiries, orders, shipping updates, returns, and general questions.

5. Is my payment information secure?

Yes. All transactions are protected using SSL encryption and secure payment gateways. We do not store your complete debit or credit card details.

6. How long does order processing take?

Orders are normally processed within 1–2 business days after payment has been successfully confirmed. Processing times may vary during busy periods.

7. How long does delivery take?

Delivery times depend on your shipping destination and the shipping method selected during checkout. Estimated delivery information is provided during checkout and in your shipping confirmation email.

8. Can I track my order?

Yes. Once your order has been dispatched, you will receive tracking information (where available) so you can monitor your shipment.

9. Can I return an item?

Yes. If you are not completely satisfied with your purchase, you may request a return in accordance with our Return & Refund Policy. Returned items should be unused and returned in their original condition.

10. What should I do if I receive a damaged or incorrect item?

Please contact our customer support team as soon as possible with your order number and photographs of the item. We will work quickly to resolve the issue.

11. Do your products come with a warranty?

If a product includes a manufacturer's warranty, it will be stated on the product page. Your statutory consumer rights remain unaffected.

12. Do you ship internationally?

Shipping availability depends on the destination country. During checkout, you will see whether shipping is available for your location.

13. Can I cancel or change my order?

If your order has not yet been processed for dispatch, please contact us immediately. We will do our best to accommodate your request.

14. How do I choose the correct shoe size?

Please refer to any size information provided on the product page. If you need further assistance, our customer support team will be happy to help before you place your order.

15. Why should I shop with Citrine Footwear Ltd?

We are committed to providing quality footwear and accessories, secure online shopping, transparent policies, reliable customer support, and a straightforward shopping experience for every customer.